Apple's Sorry... But Not Really

  • Published: 28 March 2019
  • I've reviewed the MacBook Pro every year but Apple finally admits to a problem on their keyboards that has persisted for 4 years. I hope the 2019 MacBook Pro redesign fixes this issue.
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Comments • 3 549

  • Dave Lee
    Dave Lee   7 months back

    Apple BADLY needs to fix these keyboards on the 2019 re-design

    • Grinder Man
      Grinder Man  6 months back


    • Chillhoof
      Chillhoof  6 months back

      They should have never changed the 2015 chiclet style keyboard. Perfectly fine and reliable product.

    • Ich Bin
      Ich Bin  6 months back

      And then probably boast how their "new" keyboards and glorious and problem-free.

    • Silemu Aloyce
      Silemu Aloyce  6 months back

      Why u don't review samsung laptops?! Ain't they good and better?

    • Sun Chi
      Sun Chi  6 months back

      Apple is losing their vision. All about profits, and too many products. It is difficult to navigate their line up.

  • Go MGTOW
    Go MGTOW  4 weeks back

    Apple's new sales campaign: Hey, we know that we design and build defective products, but we also know that our customers are too stupid to not keep buying our defective products, so we will keep building them and selling them, thank you morons.

    • Pilletta Doinswartsh
      Pilletta Doinswartsh  1 months back

      there is a "Keyboard Service Program" on many Macbook model keyboards:
      MacBook (Retina, 12-­inch, Early 2015)
      MacBook (Retina, 12­-inch, Early 2016)
      MacBook (Retina, 12-­inch, 2017)
      MacBook Air (Retina, 13-inch, 2018)
      MacBook Air (Retina, 13-inch, 2019)
      MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
      MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
      MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
      MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
      MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
      MacBook Pro (15-­inch, 2016)
      MacBook Pro (15-­inch, 2017)
      MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
      MacBook Pro (15-­inch, 2018)
      MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
      MacBook Pro (15-­inch, 2019)

        JEWISH COMMUNISM  2 months back


        • Endless Triangle
          Endless Triangle  2 months back

          I imagine the Apple solution to this (like all of their "innovations" in recent years) "aRE YOu TirED OF KeyBoarDS ThAt DOeSN't WoRk???/ THey'Re SO OuTDatED bY Now. We ALL KnOW HoW PPL LoVE OuR TOUch ScrEENs In OuR iPaDS sO iNSteAd OF ThOSe CLuMsy KeYbOARds WE wILL GiVe u a ToucH OnE InStEAd. BUt If U reAllY WaNT oNe YOU CaN Buy eXTeRnAL OnE FoR O N L Y 1000$ AnD CoNNeCt iT By An USB PoRt ThAt our MAcS DoESn't PrOvIDe, BUT WaiT u CaN Buy an WiRElesS AdaPtEr AnD PlUg iT DireCTLy tO uR KeYboaRD for J U S T 365$!!!"
          Also they might release an external refrigerator to cool your Mac xD

          • Cass -
            Cass -  2 months back


            • Abdul Salim
              Abdul Salim  2 months back

              My keys getting failed one by one.

              Recently when I was writing an email to my manager in hindi which included :

              Koisse mojey bohutt late 9 pm

              By that time my O, E, J, H, L keys were gone. So I lost my job right when he received the email.

              • idonda
                idonda  3 months back

                so with the 2019 new ones they did not fix the problem.

                • eastlondonhustler
                  eastlondonhustler  4 months back

                  I think the root of the problem isn't Apple, it's their customers, Apple know they are unhappy, but they also know that they will continue buying their products , if you were in charge of Apple and knew that there were millions of iSheep queueing up day and night to buy your products, would YOU spend more money repairing faults like these ?
                  I didn't think so.

                  • Mitchell Djunaedi
                    Mitchell Djunaedi  4 months back

                    I wish Steve Jobs was still with us today.

                    • Anuojat
                      Anuojat  4 months back

                      Even their apologies are broken junk! 😄

                      • Slor Gaming
                        Slor Gaming  5 months back

                        Apple's solution to all their problems: buy a new one of their products.

                        • Cat Hates Doors
                          Cat Hates Doors  5 months back

                          Now they did reinvent the keyboard design for 2019 MacBook Pro. No more complaints about this OLD design. Just make complaints about the NEW design.

                          • GXNGHIS
                            GXNGHIS  5 months back

                            Now the mbp 2019 is out and no apple haven’t fixed it but have decided to use ‘new material’ smh.

                            • Benjamin Samuel
                              Benjamin Samuel  5 months back

                              The are only small number of users.. Because they can call n email the correct number to complain... Keys dont work.. Apple is too smart

                              • Benjamin Samuel
                                Benjamin Samuel  5 months back

                                Oo i know the solution to the keyboard issue without repair.... Buy new one

                                • Benjamin Samuel
                                  Benjamin Samuel  5 months back

                                  I hope their sorry fixes my new macbool pro keyboard aticly issue

                                  • Whole Food Plant-Based Man

                                    Wow, I’m sure glad I don’t use Apple laptops.

                                    • Ricardo Franco
                                      Ricardo Franco  5 months back

                                      Frankly the best apple keyboard I’ve ever used was the one that came with the iMac 2005 model. It was well made, had solid buttons, truly enjoyable typing experience while enjoying a neat look (white keys on a clear body). Sadly it seized to work after 10+ years. I’m not a fan of the keyboard the laptops come with nowadays. My MacBook Air (mid 2013 model) has very delicate keys. A book fell on the keyboard a few months ago (a soft cover book at that) and the up arrow key completely broke in half and even damaged the clip underneath the key. Everything works but it’s annoying seeing that key missing. It happened in December and I still can’t get used to it. Also while on topic on how overly delicate these laptops are, about a year after I bought the laptop, I left it closed on my work desk for about 30 minutes. When I got back to my desk, I saw that my coworker had served me coffee and left my mug on top of the apple logo (dumb dumb move). When I opened my screen, I saw a circular rim area in the middle of the screen that’s slightly brighter than the rest of the screen. The weight of the mug had made the screen burn in!!! I’ve never been able to fix it. I figured it would cost too much to fix the screen and now even the key. Next Mac I buy will probably not be a laptop.

                                      • Figaro
                                        Figaro  5 months back

                                        Apple devices are pleasant to look.
                                        Guys in Apple are disgusting.

                                        • DenviousMars
                                          DenviousMars  5 months back

                                          Very easy to solve.
                                          Just dont buy Apple products

                                          • Pax
                                            Pax  6 months back

                                            Dude ur awesome cause ur so damn honest

                                            • Vicky Sekaran
                                              Vicky Sekaran  6 months back

                                              I can bet these apple idiots will stick with the same chassis

                                              • Red
                                                Red  6 months back

                                                Great videos. Thanks

                                                • Sundar Pichai
                                                  Sundar Pichai  6 months back


                                                  • 3Degrees DB
                                                    3Degrees DB  6 months back

                                                    Where did you get those lights in the corner of the room?

                                                    • Thomas
                                                      Thomas  6 months back

                                                      youre typing it wrong

                                                      • Thomas
                                                        Thomas  6 months back

                                                        youre typing wrong

                                                        • j
                                                          j  6 months back

                                                          They could use a Smart Keyboard Folio-like keyboard. The fact that it has more key travel than a MacBook is hilarious.

                                                          • tz i
                                                            tz i  6 months back

                                                            oh when I saw that ad, just realized that Apple actually used compliant mechanism for the butterfly design, that's brilliant!!!

                                                            • Sanu
                                                              Sanu  6 months back

                                                              Everything works my ass

                                                              • Thomas King Schillerlein
                                                                Thomas King Schillerlein  6 months back

                                                                Customers: Are you sorry?

                                                                Apple: well... GO FUCK YOURSELF! LOL

                                                                • Thomas King Schillerlein
                                                                  Thomas King Schillerlein  6 months back

                                                                  You could also "NOT BUY APPLE!", but you're probably a morbidly obese stupid average Joe Murican. Are you?

                                                                  • yeoJ kuotaaM
                                                                    yeoJ kuotaaM  6 months back

                                                                    Typing the apology on the Android might have proved *More Quality*

                                                                    • Andrew Moss
                                                                      Andrew Moss  6 months back

                                                                      I haven't had any keyboard issues (yet), but I'm very disappointed by my £3000+ 15" MacBook Pro. Flimsy lid, noisy fans and regular crashing make me regret buying it.

                                                                      • Charlie Wu
                                                                        Charlie Wu  6 months back

                                                                        how do you use all four of your laptops? do you switch out the old ones once the new one came out? or somehow you are keeping all of them in sync? if there's a good way i'd love to know

                                                                        • na Cna
                                                                          na Cna  6 months back

                                                                          my Enter key does not click anymore. Thanks apple !

                                                                          • Feyzan
                                                                            Feyzan  6 months back

                                                                            The biggest problem is that you are still using MacBooks. Lol stupid apple Fandom.

                                                                            • L.A. Emert
                                                                              L.A. Emert  6 months back

                                                                              As much as I love my iPhone X i simply can’t afford any new Apple products smh

                                                                              • Adam Macias
                                                                                Adam Macias  6 months back

                                                                                You crazy Dave! iSorry 🤣

                                                                                • Kenneth Loung
                                                                                  Kenneth Loung  6 months back

                                                                                  they keep telling us that a thinner laptop is better and then look at the problem now. they can't even properly fix there own keyboards. This is pretty sad for a company period.

                                                                                  • Thicc Boi
                                                                                    Thicc Boi  6 months back

                                                                                    Moral of the story buy a hp spectre instead

                                                                                    • Manraj Rakhra
                                                                                      Manraj Rakhra  6 months back

                                                                                      Thank you very much for the recommendation Dave, I will wait up for the hopefully updated 2019 version. I've a 15 inch MacBook Pro from 2013 that's dying a slow death. Too bad they don't make 'em like they used to.....

                                                                                      • Andres Valdevit
                                                                                        Andres Valdevit  6 months back

                                                                                        Dude, the new Acer Concept D for creators has just been presented! Looks promising and point's at tackling head on the entire Apple lineup, looking forward for your opinion on it. At the moment the Mac Pro is a sick joke more than ever!

                                                                                        • Oliver Harrison
                                                                                          Oliver Harrison  6 months back

                                                                                          Unfortunate is the wrong word to use, Dave. I appreciate you being so harsh about how they're dealing with how they're applying the fix. Apple's constantly ignoring the problem in order to save money by not fixing a design that was bad to start with. That's not unfortunate, that is negligence at best and consumer hostile at worst.

                                                                                          • Sudden Eye
                                                                                            Sudden Eye  6 months back


                                                                                            • blobidk
                                                                                              blobidk  6 months back

                                                                                              As a video editor, apple is forcing me out of their ecosystem. I went from entirely apple computers (laptop and desktop) to my current setup of apple laptops and windows desktops...
                                                                                              Almost 2 years ago, i splurged and bought the most expensive and maxed out MacBook i could buy and this was the dumbest decision i have ever made.
                                                                                              The laptop is barely two years old and is about as useful as a potato with a usb plugged in to it. 7 of my keyboard keys are unresponsive at best and the cooling system is non-existent causing the cpu to throttle. Right now the laptop is only good for handling Chrome and not too much else at the same time.

                                                                                              I am on the market for a new portable editing machine and im just not sure apple is the way to go anymore.

                                                                                              • drifter4training
                                                                                                drifter4training  6 months back

                                                                                                Soo are they loosing their mojo or their shit ?